Boise AC Installation

Ultimate Heating & Air was the only company that would fix our furnace on the Saturday after Thanksgiving. They helped us even though we weren’t priority members. Tyler Walker was our service technician and he did an outstanding job. His customer service skills are top notch. We are now priority members, thanks to Tyler. We will never use another company again. Thank you, Tyler and Ultimate Heating & Air.

Don did a great job on my heating system and and good advice on repairing my floor underground pipe system in the future.

He is very thorough on the job and informed me about anything that would maybe become a problem. I think he really enjoys his job and helping people.

Tyler was amazing. Loads of communication. He shown why our old furnace died, what the risks of operating it were, why it was an issue with a borescope. We have a cracked heat exchanger. He showed the crack from both sides so you could verify the crack. Then he explained the mechanism of how and why it cracked. Then he provided the pros and cons of repair and the cost benefit of replacing the furnace. Then he brought in Darin, their salesman and worked with him to provide better and best options and a load of discounts. Tyler explained the options in laymen terms what the option meant and it's real life benefits. I would recommend Tyler because he shows the bad news so you don't just take his problem description on faith; you can see for yourself the reasons why Tyler considers the issue a problem. We had several budding cracks in our heat exchanger which are fatal flaws that can introduce combustion products of significant quantities into our home breathing air toxic to us. Tyler also shown scratched metal on the heat exchanger and explained they were not problems. So everything was not a critical issue. Some were non issues which increased Tyler's trust factor. Hope you don't have a furnace issue; but, if you do, Ultimate Heating and Air should be on your contact list. Hope that you can get Tyler. When you need a replacement, Darin works with you to get the best furnace options. Our furnace was way oversized for our home which was inefficiently using gas, short cycling, and creating the heat exchanger cracking issue by being overheated because the heat supplied was way a lot and then the house blower was way cooling the heat exchanger because the heat load of the house was way smaller than the heat supplied by the firebox. So the furnace cycled way a lot which the thermal cycles caused stress risers and cracks in the heat exchanger. Darin provided the correctly sized furnace options and worked with us to get discounts and a super quick replacement that suited our needs and budget. Tyler got our failing unit running again to keep our home livable until our furnace is replaced. The budding cracks were explained as not advisable to run our old furnace. We living in the home weighed the options for our low degree of furnace heat exchanger cracking failure and decided it was less risky to us to operate the furnace for a few more days. Tyler needed a release signed saying we were aware of the risks associated with continuing living in a home operating a furnace with a cracked heat exchanger. After viewing the borescope photos Tyler provided, and listening to his explanation of the risks, we living in the home felt the risks would be moderately low and the probability of being a serious health risk was reasonably low because it was a limited number of small budding cracks and we were replacing the furnace in just a few days. Darin and Tyler are a great team that overlap expertise and job function to produce and explain what they feel are the best options and why

Tyler listened to all the information I had and gave great feedback. He encouraged me to ask any questions I had making sure I had information I needed to make an informed decision in repairs vs. replacement. I really appreciate all the time and care he put in when examining the furnace. He made me feel part of process explaining what he was looking for. He made me feel that he cared about what he was doing and how it affected my decision. I would recommend Tyler all day long.

Brandon did a great job and got my furnace running within five minutes of his arrival. He was very knowledgeable and courteous!